We're Hiring!

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Human Interest is on a mission to ensure that people in all lines of work have access to retirement

Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

What you get to do every day

• Analyze trends to establish key opportunity areas and customer pain points at an Admin Level
• Work closely with Admins on plan-level issues that impact multiple participants and plan relationships.
• Work closely with Account Managers to partner where the Customer Advocacy Success Team can help triage and resolve issues.
• Ensure all issues are properly tracked and documented.
• Handle admin contacts and participants as assigned.
• Utilize critical thinking skills to strategically review and drive resolutions on high visibility/high impact issues.
• Act as the hub of the resolution process for issues by communicating with internal and external customers/stakeholders from the discovery of an issue through the resolution.

What you will accomplish

• Document the process and workflow for the plan administrators to help bridge gaps in procedures and identify areas of opportunity.
• Track common issues and provide resolutions for customer Facing Agents.
• Work closely with other departments impacted by escalated customers to bridge gaps at the administrator level.
• Identify gaps that impact the execution of products and customer retention.
• Handle retro and case studies at the admin level to identify areas of opportunity and continuously improve processes.
• Become a Subject Matter Expert and an Advocate for HI and our customers that will meet AND exceed customer expectations by relentlessly striving to provide unparalleled customer service!

What you bring to the role

• 1-3 years of 401(k) Industry experience
• QKA certification recommended will need to obtain within 1 year from hire
• Customer Service experience
• Customer Escalations experience
• Degree in Risk Management, Finance, or related field. Years of related 401(k) industry experience can/may take the place of a degree.
• Ability to work Mountain or Pacific hours

Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

Why you will love working at Human Interest

Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Culture - Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• • Customer obsession
• • Long-term orientation
• • Autonomous and accountable teams
• • An escalating bar for talent and performance 
• • Fundamental optimism 

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Compensation - The salary range target for the role seniority described in this job description is $60,000 - $70,000. Final offer amounts depend on multiple factors including candidate experience and expertise, geographic location, compensation/equity mix, and market data. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Lyra - Enhanced Mental Heath Support for Employees and dependents  
• Carrot - Fertility healthcare and family forming benefits
• Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; annual wellness stipend
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites
• The vast majority of our positions can be 100% remote

About Human Interest: 

We’re a high-growth, Series D-funded company that’s changing the retirement industry. Named one of America’s Best Startup Employers by Forbes, one of the Best Places to Work by the San Francisco Business Times, and a Top Company by Y Combinator, we’ve raised $337M and are backed by leading investors, including TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

Human Interest employees must adhere to the Company’s security policies and Code of Ethics. 

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. 

We comply with CCPA guidelines.